The Grand Hotel et de Milan, an iconic 5-star luxury hotel in the heart of Milan, and STRAFhotel&bar, a 4-star design hotel and member of Design Hotels, are two outstanding hotels united by a strong identity, high standards of quality and a constant focus on innovation. Joining our team means working in a dynamic environment focused on growth, collaboration and the development of innovative solutions for high-end hospitality.
Context and objective of the role
To support digital evolution and business growth, we are seeking a cross-functional professional with digital skills, strategic vision and a focus on revenue development, who will report directly to the Board and Management, with a cluster role across both properties.
The position is designed for a candidate capable of guiding the properties through processes of innovation, digitalisation and the maximisation of business opportunities, whilst maintaining consistency with our luxury and lifestyle positioning.
Role summary
The Digital & Innovation / Business Development Specialist contributes to the development and coordination of digital transformation, innovation and business growth initiatives, with a particular focus on online conversion, digital upselling, service merchandising and improving the guest experience, including through the use of AI-based solutions.
The role involves constant interaction with internal teams (Management, Sales & Marketing, Revenue, Operations) and with external partners and suppliers.
Areas of responsibility
- Supporting digital and innovation initiatives
- Contributing to business development and the identification of new revenue opportunities
- Monitoring the performance of digital channels and optimising direct channels.
- Collaborating on the development of upselling, cross-selling and digital merchandising strategies.
- Participating in cross-functional projects and strategic digital transformation initiatives.
- Key skills
- Digital & Innovation applied to the hospitality sector.
- Interest in and familiarity with AI-driven solutions.
- Business Development and a growth-oriented approach.
- Online conversion and optimisation of digital channels.
- Upselling, merchandising and the development of value-added services.
- Ability to read and interpret key business KPIs.
- Desired profile
- 3–5 years’ experience in digital and business development.
- Good knowledge of the hospitality sector, preferably luxury or lifestyle.
- Excellent command of English (other languages are a plus).
- Analytical skills, strategic vision and a collaborative approach.
Place of work
Milan – City Centre (Duomo / Montenapoleone) Possibility of working remotely
Type of role:
The successful candidate may be employed as a staff member or as a consultant, depending on their profile and experience.
Do you want to start this wonderful experience? Apply!
Send your cv to mbellasio@grandhoteletdemilan.it
Equal Opportunities Statement
At the Grand Hotel et de Milan, we believe that diversity is an asset that enriches our organisation and contributes to the excellence of the hospitality we offer every day.
We are committed to ensuring an inclusive, respectful and equal opportunities-based working environment, in which every member of staff can feel welcome, valued and free to express their talents. For this reason, we welcome and encourage applications from people of all backgrounds, without any discrimination, and promote a culture based on respect, professionalism and inclusion.
All CVs must be sent including authorization to process personal data in accordance with EU Regulation No. 2016/679 - GDPR and will be used exclusively for the current selection. The complete policy is available on our website: Grand Hotel et de Milan Privacy Policy